Terms of use

The following Terms of Use, including our Privacy and Cookie Policy, set forth the rules and conditions governing your use of our website (hereinafter referred to as “the Site”), which we own and operate. Access to this Site, as well as the use of the information, materials, products, and services offered, are governed by applicable laws and regulations, as well as these Terms of Use. By accessing, browsing, making purchases, or downloading content from this Site, you acknowledge that you have read these Terms of Use and agree to comply with them. It is therefore imperative that you review them carefully.

This website is managed for UbboShock by our service provider, COOB Agency. We reserve the right to modify these Terms of Use at any time. These changes will be effective upon notification, which may be communicated through various means, including but not limited to, posting the revised Terms on our dedicated page. Continuing to access, browse, make purchases, or download content from the Site after such notification implies your acceptance of the changes made.

Terms and Conditions of Sale #

The Terms of Sale, which are complementary to our Terms of Use, Privacy and Cookie Policy, and Warranty, define the legal terms and conditions (hereinafter “the Conditions”) governing all transactions related to the sale of products through our website.

It is essential that you read and understand the Conditions before purchasing products on our site. Note that acceptance of the Conditions will be required when placing an order. If you choose not to accept the Conditions, you will not be able to make purchases on our website.

We reserve the right to periodically modify the Conditions, as indicated in clause 12.7. We encourage you to regularly review the Conditions to ensure you understand the terms that will apply each time you consider placing an order for products. The latest update to the Conditions was made in Nov 2025.

Definitions and Interpretation #

The definitions and rules of interpretation set out in this Clause 1 apply to the following Conditions:

CONTRACT refers to the agreement between you and UbboShock for the sale of products via the website, which includes the Terms of Sale, the Order, the Order Confirmation, the Terms of Use, the Privacy and Cookie Policy, as well as the Warranty conditions.

CONFIDENTIAL INFORMATION means all information provided by one party under the Contract that is either explicitly marked as confidential, or whose confidential nature is reasonably apparent, or confirmed in writing if the exchanges are verbal.

DELIVERY LOCATION refers to the place specified in the Order where the products are to be delivered under the Contract.

ORDER means any order you place for our Products via our Website, which incorporates these Conditions.

ORDER CONFIRMATION is our written confirmation of your Order, also incorporating these Conditions.

PRICE indicates the amount you must pay for the products, as indicated by UbboShock.

PRODUCTS represent any items to be supplied to you by UbboShock under the Contract.

WE, OUR, US mean UbboShock, a company registered in France under number 90832802400017, with its registered office located in Rungis.

YOU, YOUR refer to the person or persons purchasing the Products from UbboShock.

Formation of the Contract #

The statements and images related to the Products displayed on the Website are for informational and illustrative purposes only and do not form part of the Contract. Despite our efforts to accurately represent the colors, your Products may show slight variations from the images displayed. The packaging of the Products may vary from that shown on our Website.

The shopping pages on our Website will guide you step-by-step through the process of placing an Order with us. Our order process allows you to check and correct any errors before submitting your Order to us. Please review your Order details at each stage of the order process.

Each Order constitutes an offer to purchase the Products, made by our provider to us, subject to these Conditions. No Order you place will be deemed to have been accepted by us, and no Contract will be formed until we have sent you an Order Confirmation [by email].

Products prices #

The price of the products displayed on our website at the time of submitting your order is the price that will apply. Unless explicitly agreed otherwise by us, all prices are stated exclusive of taxes and must be paid in the currency indicated on the website.

The price of the products does not include VAT, and the amount will be clearly indicated on your invoice as tax-free (HT) during the payment of the products. You are also responsible for paying any import taxes, sales taxes, or other duties imposed when the products arrive at their destination. We have no control over these taxes and cannot predict their amount. It is your responsibility to comply with all laws and regulations of the destination country of the products.

In addition to the tax-free price, the price of the products does not include delivery charges, which are indicated separately during the payment stage before the confirmation of your order.

We may periodically adjust the price of the products, and we will notify you by giving reasonable notice. However, once the order confirmation has been issued, we can no longer change the price of the affected products.

We strive to ensure the accuracy of the prices displayed on our website. However, in the event of an error, we will notify you as soon as we become aware of it. In case of an error in the displayed price of a product, which makes it appear at an incorrect price, we will ask you to confirm whether you wish to maintain your order at the corrected price or if you prefer to cancel it. If we are unable to contact you, your order will be automatically canceled, and any amount paid will be fully refunded within 30 days. Please note that if the price error is obvious and unmistakably recognizable as such, to the extent that you could have reasonably suspected it was an error, we will not be obliged to provide the products at the erroneous price.

Delivery #

Delivery of the products will be made to the address you specified as the Delivery Location. It is your responsibility to ensure that this address is correct. We cannot be held responsible for errors in the Delivery Location address provided.

The delivery dates or times we provide are estimates and cannot be considered guaranteed.

We may deliver the products in several parts. Any delay or issue with the delivery of one or more of these parts, according to the terms of these Conditions, does not entitle you to cancel the contract in its entirety.

We reserve the right, at our sole discretion, to cancel or suspend the delivery of any product, in whole or in part: (i) until we receive full payment for the products and any applicable delivery charges; or (ii) in the event of an occurrence of a Force Majeure Event, as described in Clause “Events Beyond Our Control”.

Delivery times may vary according to your geographic location, ranging from five (5) days (USA, United Kingdom), seven (10) days (mainland France), up to thirty (30) days for the rest of the world from the order confirmation. If no one is present at the Delivery Location to receive the products, the delivery person will leave a notice indicating the date and location available for retrieving the products. Upon delivery, which is considered complete once the products have arrived at the address you provided, you must check the products against the delivery note.

If you fail to receive the products on the scheduled delivery date, or if we are unable to deliver the products because you did not provide the necessary instructions, documents, licenses, or authorizations, we may store the products until a new delivery attempt at your expense, including storage and insurance fees. If you fail to receive the products or pick them up if the delivery person has notified you of the date and location for retrieval within fourteen (14) days after the first delivery attempt, we may cancel the contract and sell the products to another party.

Defective Products #

If a product proves to be defective [within six months from the date of purchase, or for any longer period stipulated by law], provided that the date of purchase is clearly proven to our satisfaction, including by presenting a copy of the purchase receipt or invoice, you have the right to return the defective product to UbboShock.

In accordance with the UbboShock warranty, if we reasonably determine upon examination that a product returned under clause 6.1: (i) is not defective; or (ii) has been damaged or rendered unusable due to an action on your part; we may return the product to you at our sole discretion. We will have no further obligation to you regarding these products.

Subject to the conditions set out in the previously clauses , we will take the following actions: (i) If you report a defect within 30 days of receiving the defective product, you may choose, at your discretion, between: (a) repairing or replacing the defective product; or (b) a refund of the price of the defective products, calculated on a pro-rata basis based on the number of defective products relative to the total price paid under the contract. (ii) In case of violation of the terms stipulated in articles 14 and 16 of the Consumer Rights Protection Act of 2022 concerning peaceful possession and ownership, you may opt for: (a) the repair or replacement of the defective products; or (b) a refund of the price of the defective products, also calculated on a pro-rata basis based on the number of defective products.

Rights of Cancellation, Return, and Refund #

Right to Cancel : You have a legal right to cancel this Contract from the date of the Order Confirmation (the moment we send you an email confirming acceptance of your order), which constitutes the Contract. You have until: (i) 14 days after receiving the product, or (ii) 14 days after receiving the last part of an order delivered in multiple parts, to cancel the Contract if you change your mind or for any other reason. You can then notify us of your decision to cancel the Contract and obtain a refund.

How to Cancel : To cancel the Contract, you can notify us of your decision by using the cancellation form available on our website or by email. Please include your order details to facilitate processing. Your cancellation takes effect on the date you send your notification.

Refund Process : In the event of cancellation, we will refund the price paid for the products, excluding delivery charges, less any legitimate deductions for loss of value of the products due to excessive handling by you. Refunds will be made: (i) within 14 days of receiving the returned products, or (ii) if the products have not been received by you, within 14 days of your cancellation notice.

Defective or Non-Conforming Products : If the returned products are defective or do not conform to their description, you will be fully refunded, including delivery charges and reasonable costs incurred for returning the products. The refund will be m ade to the card used for the initial purchase.

Post-Delivery Cancellation : If you decide to cancel the Contract after the delivery of the products: (i) you must return the product to us within 14 days of your cancellation notice. (ii) unless the product is defective or non-conforming, you will be responsible for the return costs.

Contract Termination by Us : We may terminate the Contract immediately by written notice if: (i) you fail to comply with any of your contractual obligations, or (ii) you fail to pay any amount due on time.

Events Beyond Our Control #

We will not be held responsible for failure or delay in performing our contractual obligations resulting from an Event Beyond Our Control, as defined below.

An “Event Beyond Our Control” includes any act or event beyond our reasonable control, including but not limited to natural disasters, governmental actions, wars, national emergencies, acts of terrorism, riots, civil disturbances, malicious acts, legal compliances, accidents, equipment or facility failures, fires, floods, storms, epidemics, strikes or other labor conflicts, and failures of telecommunications or transportation networks.

If such an event occurs and affects the performance of our obligations: (i) We will contact you as soon as possible to inform you; (ii) Our obligations will be suspended, and the time for their performance will be extended for the duration of the event. If the event affects the delivery of products, we will set a new delivery date with you once the event is resolved.

You may cancel the contract if an Event Beyond Our Control continues for more than 30 days. To cancel, contact us directly. In case of cancellation, you must return any product already received at our expense, and we will refund the price paid, including delivery charges.