100% Satisfaction Guarantee

Your satisfaction is our top priority. To ensure you always feel confident when shopping with us, every product you purchase is covered by our dedicated protection program. This program is designed to give you peace of mind from the moment you place your order to the moment you receive your item  and beyond.

If your Ubboshock product qualifies for a warranty replacement, we will provide a new item at no cost, apart from any applicable shipping, handling, or tax fees. We truly believe in the quality of our products, and our warranty is here to support you. You can review all details in our Ubboshock warranty statement.

Please keep your damaged item during this process. We may request photos to confirm the defect, or in some cases, the return of the damaged product before a replacement is issued.

Cases & Screen protectors

Accessoiries

( Ring, stand )

Power products

( Cables, charger, induction charger )

Wearables

( Watch Bands, Earphone case )

14 days

Easy return or exchange

6 months

Product guaranteed for exchange only

How does the warranty apply to our products?

Easy return or exchange (14 days)

Changed your mind about your purchase? We offer 14 days to easily return or exchange it, regardless of the product.

  • Eligible for selected products and orders*
  • Within 14 days of receiving the product | Terms and Conditions Apply*

Product guaranteed for exchange only (6 months )

Changed your mind about your purchase? We offer 14 days to easily return or exchange it, regardless of the product.

  • Eligible for selected products and orders*
  • Within 14 days of receiving the product | Terms and Conditions Apply*
About the material

Our cases are made using high-quality, UV-resistant plastics that have been tested and verified.
Because of normal contact with surfaces and everyday handling, light marks, dirt, or signs of wear may appear over time. Regular cleaning is recommended, and stains should be removed as soon as possible. Continue reading to learn the best way to care for your case.

How does your Protection Warranty work?

Whenever you need help — whether it's for a replacement, a refund, or just a little extra support — our customer care team is ready to step in. Simply tap the “Contact Us” button below to get in touch. And truly, feel free to reach out anytime… even if you just want to say hello.

 

Frequently Asked Questions

Warranty

  • Do you offer a warranty?

    Yes. All eligible products come with a 6-month warranty covering manufacturing defects and product faults. 

  • Which products are covered by the warranty?

    Our warranty applies to most accessories, including:

    • Phone cases (Slim, Tough, MagSafe, etc.)
    • Screen protectors
    • Apple Watch bands
    • Phone grips & ring holders
    • Cables & power supply

  • What does the warranty cover?

    Our warranty covers manufacturing defects, such as:

    • Material defects
    • Premature cracking or peeling
    • Faulty adhesives or magnets
    • Abnormal discoloration not caused by external factors

    It does not cover damage caused by misuse, drops, daily wear, or improper handling 

  • How does the warranty process work?

    If you notice an issue within 6 months:

    1. Contact our support team with your order number.
    2. Send us a photo or video showing the defect.
    3. After verification, we’ll send a free replacement for the same item (or closest alternative if out of stock).

    No returns required in most cases. 

  • Do I need proof of purchase for a warranty claim?

    Yes. Your order confirmation email or receipt is needed to validate the claim. 

  • Is the warranty transferable?

    No. Warranty coverage applies only to the original purchaser. 

  • Does the warranty cover accidental damage?

    No. Damage from drops, scratches, pressure, or everyday wear and tear is not covered. 

  • How long does it take to receive my replacement?

    Once approved, your replacement ships within 5–14 business days depending on stock and location.