Frequently Asked Questions

Yes. All eligible products come with a 6-month warranty covering manufacturing defects and product faults. 

Our warranty applies to most accessories, including:

• Phone cases (Slim, Tough, MagSafe, etc.)
• Screen protectors
• Apple Watch bands
• Phone grips & ring holders
• Cables & power supply

Our warranty covers manufacturing defects, such as:

• Material defects
• Premature cracking or peeling
• Faulty adhesives or magnets
• Abnormal discoloration not caused by external factors

It does not cover damage caused by misuse, drops, daily wear, or improper handling 

If you notice an issue within 6 months:

1. Contact our support team with your order number.
2. Send us a photo or video showing the defect.
3. After verification, we’ll send a free replacement for the same item (or closest alternative if out of stock).

No returns required in most cases. 

Yes. Your order confirmation email or receipt is needed to validate the claim. 

No. Warranty coverage applies only to the original purchaser. 

No. Damage from drops, scratches, pressure, or everyday wear and tear is not covered. 

Once approved, your replacement ships within 5–14 business days depending on stock and location. 

We currently ship across Europe, North America (including Canada), and the Caribbean. If your country is available at checkout, we can deliver to you! 

See countries informations

We offer both Standard and Express shipping. You can select your preferred option at checkout delivery times and costs vary by location. 

Shipping costs are calculated at checkout based on your location and selected shipping method. You’ll always see the total before completing your order. 

Yes we occasionally offer free standard shipping promotions. Subscribe to our newsletter or follow us on social media to stay updated on current offers. 

Delivery times depend on your region and shipping method:

• Standard shipping: 5–10 business days
• Express shipping: 2–5 business days

  Once shipped, you’ll receive a tracking link to follow your order in real time. 

In most cases, yes but please note that Express shipping may not be available for P.O. boxes or certain remote areas. 

Once your order ships, you’ll receive an email with your tracking number. Simply click the link to monitor your delivery’s progress. 

If your tracking hasn’t updated after a few days or your order seems lost, contact our support team. We’ll work with the carrier to locate your package or send a replacement. 

At this time, we only ship within Europe, North America, and the Caribbean. We’re actively working to expand our delivery zones. 

All prices on our website include applicable taxes for customers within the European Union. For other regions (North America and the Caribbean), taxes or import duties may be collected upon delivery depending on your country’s regulations. 

Depending on your location, customs duties, VAT, or import taxes may apply. These charges are set by your local customs authorities and are not included in our product prices.

You’ll be responsible for paying these fees if applicable your local courier will contact you if any payment is required. 

We display the estimated taxes and import fees applied by your country directly at checkout, so you’ll know the approximate total before completing your order. Please note that final charges may vary slightly, as customs regulations and exchange rates differ by country. For the most accurate information, you can also contact your local customs office or tax authority before placing your order. 

Unfortunately, customs duties and taxes are non-refundable through our store. You may, however, be able to claim a refund directly from your local customs office, depending on their policy. 

If your payment was declined, please check that your card details, billing address, and funds are correct. You can also try another payment method or contact your bank for verification. 

Our prices are displayed in EUR, USD, or GBP depending on your region. Your bank or card provider will automatically handle the currency conversion at the current exchange rate. 

Yes. Our store uses SSL encryption and secure payment processors that comply with the latest PCI-DSS standards, ensuring your data is fully protected at checkout. 

Refunds are always sent back to the original payment method used at checkout (same credit card, PayPal, or wallet). For example, if you paid with a Visa card, your refund will be credited to that same card. 

Absolutely. These express checkout options allow you to complete your purchase securely without manually entering payment details. 

We accept Visa, Mastercard, Apple Pay, Google Pay, and PayPal. All transactions are processed securely using encrypted payment gateways to protect your personal and banking information. 

Once processed, refunds usually appear within 3–10 business days, depending on your bank or payment provider. You’ll receive an email confirmation once your refund has been issued.